Frameholic requests information that is deemed to be necessary and important in order for us to ensure accurate and satisfactory service. All of the information we collect is basic and is required to complete a purchase or provide a refund. We request various information including, but not limited to, your full name, address, telephone number, e-mail address, bank account information, and descriptions of the items requested or purchased.
Frameholic has and utilizes our ability to track usage of our website, including visited pages, what products are viewed, and the third-party sites that led you to Frameholic. This information is not used to track information about individuals but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.
All information that you input and provide to Frameholic is voluntary. This occurs when you provide feedback to us through e-mails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers.
If your Frameholic frame(s) shows up with any defects or you're not completely satisfied, let us know immediately at firstname.lastname@example.org and we will do our best to make it right.
If any frame(s) arrives with visible defects in craftsmanship, or the frame was not made to fit the specifications you provided during your order, we will exchange the frame(s) entirely free of charge provided you let us know about any issue within 7 days of receiving the frame(s). After 7 days we assume you are happy with your order and can no longer provide exchanges. We cannot accept exchanges if the frame(s) arrives as ordered and without any visible defects because every frame is custom and it is made specifically for you.